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Billing: payments, invoices, and plan details

The Billing section helps you check payments, billing details, invoices, and the plan connected to your website.

It is important to know what has been paid, which website the payment belongs to, and where to find the related information.

When to use this guide​

Use this guide when you want to:

  • view payment details,
  • check whether a payment was completed,
  • find invoice information,
  • see which plan a website has,
  • check billing details,
  • update billing information,
  • understand why website generation did not start,
  • confirm that a payment was connected to the correct website.

Step 1 — Open Account or Billing​

Open the Centuply app and go to Account, Billing, or Payments.

There you will see the available information related to payments and plans.

Step 2 — Check which website the payment belongs to​

If you have more than one website, make sure you are viewing the correct one.

Check:

  • website name,
  • domain or temporary URL,
  • creation date,
  • website status,
  • whether the payment matches that project.

This avoids confusion when you have multiple draft or published websites.

Step 3 — Check payment status​

A payment may appear with different statuses.

Examples:

  • Pending,
  • Processing,
  • Paid,
  • Failed,
  • Refunded,
  • Cancelled.

If the payment is pending or processing, wait a little and check again.

If it failed, you may need to retry payment or check with your bank.

Step 4 — Check billing details​

Billing details may include:

  • customer or business name,
  • email,
  • address,
  • country,
  • VAT number, if required,
  • invoice details,
  • payment method.

Make sure the details are correct before requesting or issuing an invoice.

Step 5 — Find invoices or receipts​

If supported by your account, the Billing section may include invoices or payment receipts.

Check:

  • date,
  • amount,
  • currency,
  • payment status,
  • website or project,
  • customer details,
  • download option.

Keep invoices for accounting use if needed.

Step 6 — Check website plan​

The plan shows what capabilities the website has.

It may include information such as:

  • paid site,
  • draft site,
  • published site,
  • available features,
  • quota for AI features,
  • domain or publish capabilities,
  • active services.

If a feature is not available, check whether it is included in your plan.

Step 7 — Check whether payment unlocks generation​

In some flows, website generation starts after successful payment.

If payment was completed but generation did not start:

  1. Check payment status.
  2. Refresh the page.
  3. Open the website project again.
  4. Check whether an error message appears.
  5. Do not pay again before checking the status.

Step 8 — Check confirmation email​

After payment, you may receive a confirmation email.

Check:

  • Inbox,
  • Spam,
  • Promotions,
  • the email used during payment,
  • whether the amount and website are correct.

If you do not see an email, first check the Billing section inside Centuply.

Step 9 — What to do if payment fails​

If payment fails, possible causes include:

  • incorrect card details,
  • insufficient funds,
  • bank restriction,
  • temporary payment provider issue,
  • incorrect billing details,
  • rejection by the bank.

Try again or use a different payment method if available.

Step 10 — Before contacting support​

Before contacting support for a billing issue, collect:

  • account email,
  • website name,
  • payment date,
  • amount,
  • payment status,
  • error screenshot,
  • last 4 digits of the card, only if needed and requested safely.

Do not send full card details or sensitive information.

Best practices​

  • Always check that you are paying for the correct website.
  • Keep receipts and invoices.
  • Do not pay again if you are not sure the first payment failed.
  • Use the correct billing email.
  • Check spam for confirmation emails.
  • Do not share full card details.
  • Update billing details before requesting an invoice.

Video tutorial​

Suggested video for this article:

Title: How to check Billing in Centuply

Duration: 3-5 minutes

Video flow:

  1. Open Account/Billing.
  2. Check website.
  3. Check payment status.
  4. Check billing details.
  5. Find invoice or receipt.
  6. Check plan details.
  7. What to do if payment fails.

Frequently asked questions​

Where can I see whether payment was completed?​

In Billing or Payments, check the payment status.

What should I do if payment failed?​

Check payment details, try again, or contact your bank if the rejection came from there.

Can I download an invoice?​

If supported by your account, there will be a download or view invoice option.

Why did website generation not start after payment?​

Check whether the payment is completed, refresh, and open the project again.

Is it safe to send card details to support?​

No. Do not send full card details. If payment identification is needed, use only safe and limited information.