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Chatbot: setup and basic configuration

The chatbot helps website visitors find answers quickly, ask questions, and move toward actions such as contact, booking, or quote requests.

In Centuply, you can configure the chatbot so it matches your business, brand tone, and customer needs.

When to use the chatbot​

Use the chatbot when you want to:

  • answer common questions,
  • guide visitors through the website,
  • help customers find services,
  • send visitors to a contact form,
  • support booking or quote requests,
  • reduce repeated questions,
  • make the website more interactive.

What a chatbot can do​

Depending on your website settings, the chatbot can help with:

  • service information,
  • opening hours,
  • contact details,
  • service areas,
  • booking instructions,
  • frequently asked questions,
  • next-step suggestions,
  • links to forms or CTAs.

The chatbot does not replace the business. It helps visitors reach the right information faster.

Step 1 — Open chatbot settings​

Open the Centuply app, select your website, and open Chatbot.

There you will see whether the chatbot is active and which options you can configure.

Step 2 — Enable the chatbot​

If the chatbot is disabled, enable it using the toggle or Enable chatbot option.

After enabling it, check whether it appears in the website preview.

Step 3 — Set name and tone​

Give the chatbot a tone that fits the business.

Tone examples:

  • friendly,
  • professional,
  • concise,
  • premium,
  • reassuring,
  • direct.

For example, a clinic may need a more serious and reassuring tone, while a restaurant may use a warmer and friendlier tone.

Step 4 — Add core business information​

The chatbot should know the basic information of the website.

Check that the following are correct:

  • business name,
  • services,
  • opening hours,
  • phone number,
  • email,
  • address,
  • service areas,
  • booking link,
  • basic policies or limitations.

The more accurate the data is, the better the answers will be.

Step 5 — Add frequently asked questions​

FAQs help the chatbot a lot.

FAQ examples:

  • What are your opening hours?
  • How can I book an appointment?
  • What services do you offer?
  • Where are you located?
  • Is online booking available?
  • How much does the service cost?
  • Which areas do you serve?

Write simple and clear answers.

Step 6 — Configure suggested actions​

The chatbot should guide visitors to useful actions.

Action examples:

  • Contact us,
  • Book an appointment,
  • Request a quote,
  • View services,
  • Open form,
  • Call now.

Actions should connect to real links or sections on the website.

Step 7 — Check appearance on the website​

Open preview and see how the chatbot appears.

Check:

  • whether it is visible,
  • whether it does not cover important content,
  • whether it matches the brand,
  • whether it looks correct on mobile,
  • whether it opens and closes easily.

Step 8 — Test questions​

Before publishing, test it.

Ask the chatbot:

  • What services do you offer?
  • How can I contact you?
  • Where are you located?
  • What are your opening hours?
  • How can I book an appointment?

Check whether the answers are correct, clear, and safe.

Step 9 — Fix wrong answers​

If the chatbot answers incorrectly, update the website or chatbot settings.

Pay special attention to:

  • prices,
  • medical or legal information,
  • availability,
  • opening hours,
  • cancellation policies,
  • contact details.

The chatbot should help, not create confusion.

Step 10 — Publish when ready​

When you have checked the answers and appearance, publish the changes.

After publishing, open the live website and test the chatbot again.

Best practices​

  • Keep answers short.
  • Do not promise things that are not true.
  • Check contact details regularly.
  • Add a clear CTA.
  • Test the chatbot on mobile.
  • Do not leave old opening hours or outdated details.
  • If something is critical, guide the visitor to contact a human.

Video tutorial​

Suggested video for this article:

Title: How to configure chatbot in Centuply

Duration: 4-6 minutes

Video flow:

  1. Open Chatbot settings.
  2. Enable the chatbot.
  3. Set tone and name.
  4. Add core information.
  5. Add FAQs.
  6. Configure CTA.
  7. Test questions.
  8. Check mobile.
  9. Publish.

Frequently asked questions​

Do I need a chatbot on my website?​

Not necessarily, but it helps when visitors have frequent questions or when you want better guidance.

Can the chatbot book appointments?​

Depending on settings, it can guide visitors to a booking link or appointment form.

Should I check the answers?​

Yes. Before publishing, test common questions and confirm that the answers are correct.

What if it answers incorrectly?​

Update the website or chatbot settings and test again.

Is it good for mobile?​

Yes, but you should always check that it does not cover important content on small screens.