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Leads Inbox: manage form submissions

The Leads Inbox is where submissions from your website forms are collected.

When a visitor submits a contact form, quote request, booking request, or lead form, the details can appear in the Leads Inbox so you can manage them in an organized way.

When to use the Leads Inbox​

Use the Leads Inbox when you want to:

  • view new form submissions,
  • organize leads,
  • check who has been contacted,
  • find older requests,
  • track customer interest,
  • see which form each lead came from,
  • reduce the risk of losing a request.

Why it matters​

Leads are potential sales or customer conversations.

If you do not track them properly, you may:

  • respond too late,
  • lose an interested customer,
  • confuse requests,
  • not know who has already been contacted,
  • lose visibility into what visitors are asking for.

The Leads Inbox helps keep all requests in one place.

Step 1 — Open the Leads Inbox​

Open the Centuply app, select your website, and open Leads, Inbox, or Leads Inbox.

There you will see submissions made through the website forms.

Step 2 — Review new leads​

Start with the most recent leads.

For each lead, check:

  • name,
  • email,
  • phone,
  • message,
  • submission date,
  • source form,
  • page where it came from,
  • response status, if available.

Step 3 — Open a lead​

Open the lead to see all details.

Read the visitor message carefully and understand what they are asking for.

If the form has custom fields such as service, area, or preferred date, check them before replying.

Step 4 — Respond quickly​

A fast response increases the chance that a lead becomes a customer.

Depending on the request, you can respond:

  • by email,
  • by phone,
  • with a booking link,
  • with a quote,
  • with follow-up questions.

If the request is important, do not leave it for later without a note.

Step 5 — Change lead status​

If the Leads Inbox supports statuses, use them.

Status examples:

  • New,
  • Contacted,
  • In progress,
  • Won,
  • Lost,
  • Spam,
  • Archived.

Statuses help you know which leads still need action.

Step 6 — Add notes​

If notes are available, add an internal note.

Examples:

  • “Replied by email.”
  • “Asked for a quote for 3 services.”
  • “Call again tomorrow.”
  • “Did not answer the phone.”
  • “Appointment booked.”

Notes are especially useful when more than one person works with leads.

Step 7 — Filter and search leads​

If you have many leads, use search or filters.

You may search by:

  • name,
  • email,
  • date,
  • form,
  • status,
  • service,
  • word inside the message.

This helps you find older requests quickly.

Step 8 — Check spam or irrelevant leads​

Some submissions may be spam or irrelevant.

If available, mark them as spam or archive them.

Do not delete leads too quickly if you are not sure.

Step 9 — Check whether forms work correctly​

If you do not see new leads for a long time, check:

  • whether forms are active,
  • whether form delivery works,
  • whether email notifications arrive,
  • whether CTAs lead to the correct form,
  • whether the form appears on mobile,
  • whether there are errors after submission.

The Leads Inbox helps you understand whether forms are producing real requests.

Step 10 — Review regularly​

Do not leave the Leads Inbox unchecked.

It is useful to check it:

  • daily,

Do not leave the Leads Inbox unchecked.

It is useful to check it:

  • daily, if the website has traffic,
  • after campaigns,
  • after publishing changes,
  • after form updates,
  • before evaluating website performance.

Best practices​

  • Respond as quickly as possible.
  • Do not rely only on email.
  • Check the Leads Inbox too.
  • Use statuses.
  • Keep notes.
  • Clean up spam.
  • Do not delete important leads.
  • Check that forms still work after changes.

Video tutorial​

Suggested video for this article:

Title: How to manage leads in Centuply

Duration: 3-5 minutes

Video flow:

  1. Open Leads Inbox.
  2. Review new leads.
  3. Open a lead.
  4. Check details and message.
  5. Change status.
  6. Add a note.
  7. Search for an older lead.
  8. Check form delivery.

Frequently asked questions​

What is a lead?​

A lead is a visitor who showed interest, usually through a form, phone call, booking, or request.

Should I respond to all leads?​

Yes, unless they are spam or irrelevant. A fast response helps a lot.

What if I am not receiving leads?​

Check forms, CTAs, form delivery, recipient email, and whether the form works on mobile.

Can I keep notes?​

If the Leads Inbox supports notes, it is very useful to keep communication history.

Should I delete old leads?​

Not necessarily. It is usually better to archive them unless they are spam or no longer needed.