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Form Delivery: notifications and recipients

Form Delivery is about what happens after someone submits a form.

When a visitor submits a contact form, quote request, or lead form, you need to know where the details go, who is notified, and how quickly you can respond.

When to use this guide​

Use this guide when you want to:

  • set the recipient email for a form,
  • check whether notifications work,
  • change who receives leads,
  • configure the email subject,
  • add CC or BCC,
  • review the confirmation message,
  • test whether form delivery works correctly,
  • prepare the website before publishing.

Why Form Delivery matters​

A form should not only look correct.

It must also deliver submissions correctly.

If delivery is not configured properly, you may:

  • lose leads,
  • miss customer requests,
  • respond too late,
  • send details to the wrong email,
  • leave visitors unsure whether submission worked.

Step 1 — Open the form​

Open the Centuply app, select your website, and open Forms.

Select the form you want to check, such as:

  • Contact form,
  • Request a quote,
  • Booking request,
  • Lead form,
  • Support request.

Step 2 — Open delivery settings​

Inside the form, open settings related to:

  • notifications,
  • delivery,
  • recipient email,
  • email settings,
  • submission settings.

The exact name may vary, but the goal is to check where submissions go.

Step 3 — Set recipient email​

The recipient email is where form submissions will be sent.

Examples:

  • info@business.com
  • appointments@business.com
  • support@business.com
  • the business owner email,
  • the sales team email.

Make sure the email is correct and active.

Step 4 — Configure email subject​

The subject helps you quickly understand which form the message came from.

Examples:

  • New message from contact form
  • New quote request
  • New booking request
  • New website lead

Keep the subject clear and easy to recognize.

Step 5 — Check reply-to​

The reply-to setting should make it easy to respond to the visitor.

If possible, configure reply-to to use the email entered by the visitor.

That way, when you click reply on the notification email, you reply directly to the customer.

Step 6 — Add CC or BCC if needed​

If more people need to receive submissions, you can use CC or BCC.

Examples:

  • business owner,
  • sales manager,
  • support manager,
  • front desk,
  • booking assistant.

Do not add too many emails without a reason. Keep the flow clean.

Step 7 — Check confirmation message​

After submission, the visitor should see a clear message.

Example:

Thank you. We received your message and will contact you soon.

For bookings or quotes, you can be more specific:

Thank you for your request. We will check availability and get back to you soon.

Step 8 — Check whether there is a leads inbox​

If your Centuply website includes a leads inbox, check whether submissions are saved there too.

A leads inbox helps you see:

  • name,
  • email,
  • phone,
  • message,
  • submission date,
  • form source,
  • response status.

Even if email notifications exist, the leads inbox helps prevent lost requests.

Step 9 — Submit a test form​

Before publishing, submit a test form.

Fill it out like a real visitor.

Check:

  • whether the confirmation message appears,
  • whether the email reaches the correct recipient,
  • whether the subject is correct,
  • whether reply-to works,
  • whether fields appear correctly in the email,
  • whether the lead is saved in the inbox,
  • whether the form works on mobile.

Step 10 — Check spam and deliverability​

If you do not see the email, check:

  • spam folder,
  • promotions folder,
  • wrong recipient email,
  • company filters,
  • strict rules on the business email domain,
  • whether the form was saved in the leads inbox.

Do not assume the form is broken before checking spam and inbox.

Best practices​

  • Use an email that is checked often.
  • Test before every publish.
  • Do not leave an incorrect or temporary recipient email.
  • Keep the subject easy to recognize.
  • Set a clear confirmation message.
  • Check spam folder during the first test.
  • Make sure someone responds to leads quickly.

Video tutorial​

Suggested video for this article:

Title: How to configure Form Delivery in Centuply

Duration: 3-5 minutes

Video flow:

  1. Open Forms.
  2. Select a form.
  3. Open delivery settings.
  4. Set recipient email.
  5. Configure subject and reply-to.
  6. Check confirmation message.
  7. Submit a test form.
  8. Check email and leads inbox.

Frequently asked questions​

Why did I not receive an email from the form?​

Check spam, recipient email, notification settings, and whether the submission was saved in the leads inbox.

Can I send a form to multiple emails?​

Yes, if CC or BCC is supported. However, avoid adding too many emails without a reason.

What is reply-to?​

It is the email address used when you reply to the notification email.

Should I test every form?​

Yes. Every form should be tested before publishing.

What if submissions do not arrive?​

Check delivery settings, run a new test, check spam, and confirm that the recipient email is correct.